Welcome to your Consumer Proposal Support Hub. 

This section is designed to support you throughout your consumer proposal. You’ll find practical guidance to help you understand your obligations and successfully complete your proposal.

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Proposal Payments – How Do They Work?

All consumer proposal clients will make their payments by pre-authorized payment, unless the trustee agrees to accept cash payments, or requires you to make cash payments.

Pre-authorized payments are convenient: no cheques to write, and no trips to our office to pay by cash. Even better, you can pick the payment dates and frequency to match your pay periods, so if you get paid weekly, you can make your payments weekly, on your payday.

Here’s how it works:

Pre-authorized payments will be processed at 9:00 am on the designated date, except for non-business days where the payment will be processed on the preceding business day (such as Friday for a Saturday or Sunday payment), and taken from the account on the next business day.

If funds will not be in your account on the due date, please call our head office at 1-800-472-7775 ext 6000 or email proposals@hoyes.com prior to the payment being processed to hold the payment and to make alternate payment arrangements.

There is a $25 NSF charge for bounced payments.

If you are having problems making your payment, or if you expect to have problems, please call our office immediately at 1-800-472-7775 ext 6000. We would prefer to discuss the situation with you as soon as you realize there may be a problem, because the more advance notice we have, the easier it will be to work out a solution to get you back on track.

FAQs About Your Consumer Proposal

Now that my consumer proposal has been accepted by my creditors, what do I do?

Can I pay my consumer proposal off early?

Are there any penalties for paying it off early?

Are there any discounts for paying it off early?

How can I make a change to my payments?

Can I borrow for a house or car?

Can I sell my house or car, or cash in my RRSPs?

I have lost my job (or circumstances have changed); what can I do?

What debts are not discharged by my proposal?

What is a bankruptcy (proposal) examination?

FAQs About Dividends to Creditors

When do payments to my creditors begin?

What is a proven creditor?

How long do my creditors have to submit a proof of claim?

How often do my creditors get paid?

What happens if a creditor does not submit a proof of claim and I have completed my proposal?

What is the Statement of Receipts and Disbursements (Form 14)?

What is the dividend sheet showing?

FAQs About Taxes and Consumer Proposals

What tax debts are included in a consumer proposal?

I owe money to Canada Revenue Agency (CRA); is it included in my proposal?

Do I get to keep my tax refund?

Does Hoyes, Michalos & Associates file my income tax returns?

How To Contact Us

If you have any questions, please call us at 1-800-472-7775 ext 6000 or email us at proposals@hoyes.com